ALPHA HPA LIMITED PRIVACY POLICY

Last updated: August 2024.

Alpha HPA Limited (ABN 76 106 879 690) and its affiliates (collectively, “Alpha HPA,” “we,” “our,” “us”) value your privacy. In this Privacy Policy, we describe how we collect, use, handle, and disclose the personal information we obtain about people who use our websites], or who otherwise interact with us online or offline (collectively, our “Services”).

This Privacy Policy describes our collection, use, and disclosure of personal information in Australia, in accordance with our obligations under the Privacy Act. This Privacy Policy also contains details of how you may access or correct your personal information, how you may complain about a breach of the Australian Privacy Principles, and how we will deal with such a complaint. By downloading, using, creating an account on, or registering for our Services, or by otherwise providing your personal information to us, you are agreeing to this Privacy Policy.

1. DEFINITIONS

In this Privacy Policy:

The expressions “you” and “your” refer to each individual whose Personal Information we may handle from time to time in accordance with the Privacy Act.

Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable:

(a) whether the information or opinion is true or not; and (b) whether the information or opinion is recorded in a material form or not.

Privacy Act means the Privacy Act 1988 (Cth).

Privacy Policy means this document as amended from time to time, and made available on our website, at: https://www.alphahpa.com.au.

2. PERSONAL INFORMATION WE COLLECT ABOUT YOU

2.1 How we collect Personal Information

We only collect Personal Information that is reasonably necessary for our business functions and activities and to provide you with our products and services. We may collect personal information directly from users of our Services.

You can use some parts of our Services without registering or directly submitting your personal information to us, but we may automatically collect certain information about your use of our Services through cookies and other tracking technologies. If you decide not to provide certain Personal Information to us, we may not be able to provide you with the relevant product or service, or certain features of the website may not operate correctly for you.

2.2 Personal Information We Collect Directly From You

To use some features of our Services (for example, to leave comments on our website,]), you must provide us with your personal information. We may also collect personal information that you enter through our Services or provide to us in other ways, such as through email. The types of personal information that we collect from you will depend on your interactions with us and how you use our Services, but may include:

(a) Media

If you upload images to the website with embedded location data, this will be automatically collected by us, and other visitors to the website are able to download and extract any location data from images on the website.

(b) Comments

When you leave comments on our website, we will collect the data in the comments form, which may include any personal information you have provided.

2.3 Other Information We Collect Automatically

We, and the vendors we work with, may also collect other information about your use of our Services using automated tools. For example, cookies and other passive information collection technologies enable us to compile aggregate statistics concerning use of our Services, analyse trends, enhance the security of our Services, deliver content and advertisements (where permitted under applicable law), and otherwise administer and improve our Services. This information may include your [browser type, language preference, operating system, device identifier, device type, access time, Internet Protocol (IP) address, the URLs of websites you visited before and after visiting our websites, the web search that landed you on our websites, the length of your visits to our websites, and the links you click and pages you visit within our websites]. An anonymized string created from your email address may be automatically collected to verify usage.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies, which we will collect and hold for a period of one year.

If you edit or publish an article, an additional cookie will be saved in your browser, which indicates the post ID of the article. It expires after 1 day.

You can set your browser not to accept cookies, to remove cookies, or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. However, please note that if you disable the use of cookies on your computer, some functionality of our websites will not work.

3. EMBEDDED CONTENT FROM OTHER WEBSITES

Articles on our website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.

4. HOW WE USE YOUR INFORMATION

We may use your personal information to:

(a) communicate with you, including to respond to your questions and requests, provide you with documentation or communications you have requested, send you notices about our Services, offer customer support, or contact you for information or after-sales support;

(b) monitor and analyse trends, usage, and the activities of users of our Services to better understand how our users access and use our Services in order to improve them, respond to user preferences, and for other research purposes;

(d) protect our rights, property, or safety and that of our users and our confidential and proprietary information;

(e) comply with applicable laws, rules, regulations, and legal processes as well as our company policies, including to respond to claims asserted against us and to enforce or administer terms and agreements;

5. DISCLOSURES OF YOUR PERSONAL INFORMATION

We may disclose your personal information within our company, with our affiliates, with our business partners, and with our vendors. We also may disclose your personal information to:

(a) provide you with products or services;

(b) better respond to your inquiries;

(c) respond to legal process, including to disclose personal information to a court, legal authority, opposing party in litigation, our legal counsel, or other advisors in connection with a judicial proceeding, court order, subpoena, or other legal process;

(d) negotiate or complete any proposed or actual merger, purchase, sale, or any other type of acquisition or other transaction, including a transfer of all or a portion of our business to another organisation;

(e) disclose personal information with your consent or at your direction; and

(f) achieve any other purpose consistent with our statements in this Privacy Policy or otherwise permitted under applicable law.

Any information, including personal information, that you post on any public areas of our Services, such as reviews, comments, and photos, may be available to, and searchable by, other users.

We do disclose your personal information to overseas recipients.

6. SECURITY OF YOUR PERSONAL INFORMATION

We may store your Personal Information in hard copy or electronic form. We maintain appropriate safeguards designed to protect personal information from loss, theft, misuse, and unauthorised access, disclosure, alteration, and destruction. Nevertheless, no data security measures can guarantee 100% security. Although we strive to protect such information, we do not warrant the security of any information that you provide us, and you do so at your own risk. We encourage you to safeguard your usernames, passwords, and any other information you use to access our Services.

7. RETENTION OF YOUR PERSONAL INFORMATION

We retain personal information for as long as necessary or permitted for the purposes described in this Policy or otherwise to the extent authorised by law. This generally means holding the information for as long as one of the following apply:

(a) your personal information is reasonably necessary to manage our operations, to manage your relationship with us, or to satisfy another purpose for which we collected the information;

(b) the personal information is reasonably necessary to protect or defend our rights or property (which will generally relate to applicable laws that limit actions in a particular case); or

Where personal information is used for more than one purpose, we will retain it until the purpose with the longest period expires. Once we no longer need Personal Information for any of the purposes set out above, we will take such steps as are reasonable in the circumstances to destroy or de-identify Personal Information in accordance with our obligations under the Privacy Act.

8. YOUR RIGHTS IN RELATION TO YOUR PERSONAL INFORMATION

We take such steps as are reasonable in the circumstances to ensure that the Personal Information that we collect remains accurate, up to date and complete.

You can request access to your Personal Information or advise us of any required correction to your Personal Information by sending a request by email at; Hello@alphahpa.com

When making an access or correction request, please provide as much detail as possible to assist us. There is no charge for requesting access to your Personal Information but we may require you to meet our reasonable costs in actually providing you with access.

If you make a request for access or correction of your Personal Information we will:

(a) take reasonable steps, consistent with our obligations under the Privacy Act, to provide access to that information and consider if the Personal Information requires correction; and

(b) respond to all requests for access and/or correction within a reasonable time.

Upon request for access to Personal Information, we will provide you with details of any of your Personal Information that we hold, subject to appropriate identity verification and except in the limited circumstances permitted by law.

Upon request for correction of Personal Information, we will amend that Personal Information unless we consider that there is no grounds for amendment under the Privacy Act. If we do not agree that there are grounds for amendment, then we may add a note to the Personal Information noting your request.

9. COMPLAINTS

If you are dissatisfied in any way with how we have collected or used your Personal Information, believe that there has been a breach of the Australian Privacy Principles, or have any complaints or concerns about this Privacy Policy, we invite you to contact us as soon as possible.

Our Privacy Officer may be contacted by email at: Hello@alphahpa.com

We may discuss your complaint with our personnel and our service providers as appropriate. We will use reasonable efforts to deal promptly with complaints and inquiries and, in any event, acknowledge your complaint or inquiry within 30 days.

If you are not satisfied with the resolution of your complaint, please let us know and we will investigate the matter further. If you are still not satisfied with the manner in which we deal with your complaint, you may refer it to the Office of the Australian Information Commissioner (“OAIC“).

You can contact the OAIC by:

(a) visiting www.oaic.gov.au;

(b) forwarding an email to enquiries@oaic.gov.au;

(d) writing to the OAIC at GPO Box 5218, Sydney NSW 2001.